Ohio's Information Support Services pathway prepares students for IT support careers helping users with technology problems and providing technical assistance. With technology integrated into every business operation, IT support professionals are in constant demand across sectors.
Students study computer hardware, software troubleshooting, operating systems, customer service in technical contexts, and help desk procedures. They work with actual computer systems, learning diagnostic and repair procedures used in IT support environments.
Graduates work as help desk technicians, IT support specialists, or computer repair technicians with businesses, schools, healthcare facilities, and IT service companies. Career advancement leads to system administrator, network support, or IT management roles. Many pursue IT certifications (CompTIA A+, Microsoft certifications) and continue education in IT.
Information Support Services at a Glance
2
Courses
8
Credentials
4
Career Paths
State Standards & Framework
Ohio's information support services standards are developed with IT professionals and technology companies. Curriculum emphasizes hardware and software troubleshooting, customer service, and problem-solving skills.
Competency assessments include hardware diagnostics, software troubleshooting, customer interaction ability, and documentation skills. Industry certifications (CompTIA A+, Microsoft) are integrated throughout.
Typical Course Sequence
| Course |
|---|
| IT Foundations |
| Computer Hardware and Software Support |
Industry Certifications & Credentials
Career Opportunities
Salary data from U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics (May 2024). Growth projections from BLS Employment Projections (2023-2033). Cost-of-living adjustment uses BEA Regional Price Parities (2023). Entry-level salaries reflect the 25th percentile; experienced salaries reflect the median.
Help Desk Technician
Entry LevelSalary range: $45,380 - $67,830
Adjusted for cost of living: $49,428
IT Support Specialist
Entry LevelSalary range: $45,380 - $67,830
Adjusted for cost of living: $49,428
System Administrator
ExperiencedSalary range: $75,080 - $116,860
Adjusted for cost of living: $101,536
IT Manager
ExperiencedSalary range: $61,220 - $147,340
Adjusted for cost of living: $103,464
Work-Based Learning Opportunities
Students intern with IT departments, computer support companies, and technology service providers throughout Ohio.
Career & Technical Student Organization
Students in this pathway can participate in DECA, gaining leadership experience and competing in career-related events.
How Sage Helps Ohio CTE Programs
AI-Powered Curriculum
Generate standards-aligned lesson plans in minutes, not months
Ohio Standards Built In
Pre-loaded with Ohio's CTE standards and frameworks
Teacher Customization
Teachers personalize content while maintaining standards alignment
Ongoing Updates
Curriculum stays current as Ohio standards and industry needs evolve
Related Pathways in Ohio
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