IT Support and Services in Missouri prepares students for careers providing technical support and IT services to organizations. This pathway addresses strong demand for IT support professionals who help users with technology problems and system issues. Students gain expertise in troubleshooting, customer support, hardware, software, and IT service delivery.
The curriculum covers IT fundamentals, hardware and software support, troubleshooting methodology, customer service, and IT security basics. Students learn to diagnose and resolve technical issues, support users, and maintain systems. Projects involve troubleshooting scenarios, support tickets, and system maintenance. Emphasis on problem-solving, communication, and customer service is integrated throughout. Students develop practical technical skills and support expertise.
Graduates work as IT support specialists, help desk technicians, field service technicians, or system administrators. The pathway provides foundation for IT careers.
IT Support and Services at a Glance
4
Courses
8
Credentials
4
Career Paths
State Standards & Framework
Missouri's IT support standards require competency in troubleshooting, customer support, and IT systems. The curriculum aligns with IT support industry standards and best practices.
Students must demonstrate proficiency in hardware support, software support, troubleshooting, and customer service. State standards incorporate current IT technologies and support practices.
Typical Course Sequence
| Course |
|---|
| Introduction to Programming |
| Object-Oriented Programming |
| Software Development and Testing |
| Advanced Software Engineering |
Industry Certifications & Credentials
Career Opportunities
Salary data from U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics (May 2024). Growth projections from BLS Employment Projections (2023-2033). Cost-of-living adjustment uses BEA Regional Price Parities (2023). Entry-level salaries reflect the 25th percentile; experienced salaries reflect the median.
Help Desk Technician
Entry LevelSalary range: $41,910 - $66,370
Adjusted for cost of living: $45,673
IT Support Specialist
Entry LevelSalary range: $41,910 - $66,370
Adjusted for cost of living: $45,673
Systems Administrator
ExperiencedSalary range: $63,480 - $105,340
Adjusted for cost of living: $88,928
IT Manager
ExperiencedSalary range: $51,050 - $122,580
Adjusted for cost of living: $84,361
Work-Based Learning Opportunities
Internships with corporations, technology companies, IT service providers, managed service providers, and telecommunications companies throughout Missouri.
Career & Technical Student Organization
Students in this pathway can participate in DECA, gaining leadership experience and competing in career-related events.
How Sage Helps Missouri CTE Programs
AI-Powered Curriculum
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Missouri Standards Built In
Pre-loaded with Missouri's CTE standards and frameworks
Teacher Customization
Teachers personalize content while maintaining standards alignment
Ongoing Updates
Curriculum stays current as Missouri standards and industry needs evolve
Related Pathways in Missouri
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