Computer ScienceKentucky

Information Support and Services in Kentucky

See How It Works

Kentucky's Information Support and Services pathway develops technicians who provide critical IT infrastructure support, helpdesk services, and user support across organizations. This program teaches hardware troubleshooting, operating system management, network connectivity, and customer service excellence. Students gain hands-on experience building computers, deploying software, managing user accounts, and resolving technical issues in both on-site and remote support environments.

This pathway directly addresses Kentucky's shortage of skilled IT support professionals across healthcare, education, government, and corporate sectors. The program emphasizes practical problem-solving, communication skills, and the ability to work both independently and as part of IT support teams.

Graduates find immediate employment in IT helpdesk positions, technical support roles, and entry-level systems administration positions, with clear advancement pathways to specialized IT technician and network management positions.

Information Support and Services at a Glance

5

Courses

8

Credentials

4

Career Paths

State Standards & Framework

Kentucky's Information Support and Services standards require competency in computer hardware, operating systems (Windows, Linux, macOS), network basics, and IT service management frameworks. Students must demonstrate proficiency in troubleshooting methodologies, creating technical documentation, and providing effective customer support.

The pathway emphasizes Kentucky's requirement for work-based learning in actual IT support environments, ensuring students understand real helpdesk operations, ticket management systems, and professional workplace communication before graduation.

View Kentucky CTE Framework →

Typical Course Sequence

Course
Computer Hardware and Troubleshooting
Operating Systems and System Administration
Networking Fundamentals
Customer Support and IT Service Management
IT Security and User Support

View Kentucky course standards →

Industry Certifications & Credentials

Career Opportunities

Salary data from U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics (May 2024). Growth projections from BLS Employment Projections (2023-2033). Cost-of-living adjustment uses BEA Regional Price Parities (2023). Entry-level salaries reflect the 25th percentile; experienced salaries reflect the median.

IT Helpdesk Technician

Entry Level
$44,530in Kentucky
National: $40,700+9%

Salary range: $44,530 - $68,740

Adjusted for cost of living: $49,221

-3.6% growth7,900 openings/yr
Search jobs on Indeed →

Desktop Support Specialist

Entry Level
$41,100in Kentucky
National: $47,580-14%

Salary range: $41,100 - $64,400

Adjusted for cost of living: $45,429

-7.8% growth6,500 openings/yr
Search jobs on Indeed →

IT Systems Administrator

Experienced
$81,520in Kentucky
National: $96,800-16%

Salary range: $65,930 - $102,540

Adjusted for cost of living: $90,107

-7.4% growth8,000 openings/yr
Search jobs on Indeed →

Network Technician

Experienced
$81,520in Kentucky
National: $96,800-16%

Salary range: $65,930 - $102,540

Adjusted for cost of living: $90,107

-7.4% growth8,000 openings/yr
Search jobs on Indeed →

Work-Based Learning Opportunities

Students gain helpdesk experience through internships with Kentucky school districts, hospitals, state government agencies, and private sector IT departments.

Career & Technical Student Organization

Students in this pathway can participate in CompTIA Student Membership / Tech Student Association, gaining leadership experience and competing in career-related events.

How Sage Helps Kentucky CTE Programs

AI-Powered Curriculum

Generate standards-aligned lesson plans in minutes, not months

Kentucky Standards Built In

Pre-loaded with Kentucky's CTE standards and frameworks

Teacher Customization

Teachers personalize content while maintaining standards alignment

Ongoing Updates

Curriculum stays current as Kentucky standards and industry needs evolve

Related Pathways in Kentucky

Cyber Engineering

Kentucky's Cyber Engineering pathway prepares students for careers in cybersecurity, network protection, and digital defense systems. This pathway combines foundational computer science concepts with specialized training in threat detection, system hardening, and compliance frameworks. Students work with industry-standard security tools and participate in hands-on labs that simulate real-world cyber threats and vulnerabilities. The program emphasizes both offensive and defensive security strategies, preparing students for entry-level positions in cybersecurity operations centers (SOCs) and IT security roles. Kentucky schools offering this pathway benefit from partnerships with state agencies and private sector technology employers seeking skilled cybersecurity professionals. Graduates are well-positioned for immediate employment in growing sectors like financial services, healthcare IT, and government cybersecurity roles, with clear pathways to advanced certifications like CompTIA Security+ and CEH.

Computer Science

Data Science

Kentucky's Data Science pathway prepares students for careers analyzing complex datasets, building predictive models, and extracting insights that drive organizational decision-making. The curriculum combines statistics, programming, and data visualization with domain applications in healthcare, finance, manufacturing, and business analytics. Students work with real datasets, learning to clean data, conduct exploratory analysis, build machine learning models, and communicate findings to non-technical stakeholders. This pathway addresses Kentucky's growing demand for data professionals across manufacturing, logistics, healthcare, and emerging technology sectors. The program emphasizes both technical rigor and business acumen, teaching students how data science translates to organizational value. Graduates transition into roles as data analysts, business intelligence specialists, and junior data scientists, with strong pathways to advanced data science positions, machine learning engineering roles, and strategic analytics positions in Kentucky's leading industries.

Computer Science

Informatics

Kentucky's Informatics pathway prepares students for careers in health information technology, business information systems, and data-driven decision making. This program combines computer science fundamentals with domain expertise in healthcare, finance, and other information-intensive industries. Students learn database management, information security, systems analysis, and how technology solutions solve real-world organizational challenges. The pathway is particularly strong in Kentucky due to the state's growing healthcare technology sector and increasing demand for professionals who can bridge IT and business domains. Students work with actual health information systems, business analytics platforms, and enterprise software in classroom environments. Graduates excel in roles that require both technical competence and domain knowledge, including health informatics positions in hospitals, clinical operations analyst roles, and IT business analyst positions across Kentucky's leading industries.

Computer Science

Ready to Build Information Support and Services Programs at Scale?

See how Sage can help you create standards-aligned curriculum for Information Support and Services in Kentucky.

Aligned to Kentucky Standards
Curriculum in Weeks, Not Years
Ongoing Partnership
No commitment required 20-minute discovery call