This IT pathway prepares students for careers providing technical support throughout Georgia's businesses and organizations. Students develop skills in troubleshooting, customer service, IT fundamentals, and help desk operations. The program combines technical knowledge with service orientation. Georgia's diverse businesses create IT support opportunities. The pathway prepares graduates for IT support positions with advancement through certifications.
Curriculum covers IT fundamentals, operating systems, networking basics, troubleshooting procedures, customer service, and help desk operations. Students learn to provide remote and on-site technical support. The pathway emphasizes problem-solving and communication. Students understand IT security basics and data protection. Field experiences with IT departments develop practical support skills. Students engage with IT professionals. The pathway prepares graduates for help desk technician or IT support positions.
Georgia's businesses throughout the state provide IT support career opportunities.
Information Support & Services at a Glance
3
Courses
8
Credentials
4
Career Paths
State Standards & Framework
Georgia standards require competency in IT fundamentals, troubleshooting, and customer service. Students must understand operating systems and networking.
Courses emphasize IT fundamentals and hands-on troubleshooting practice. Certifications in IT support are integrated throughout.
Typical Course Sequence
| Course |
|---|
| Introduction to Software Technology |
| Information Technology Fundamentals |
| Information Support and Services |
Industry Certifications & Credentials
Career Opportunities
Salary data from U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics (May 2024). Growth projections from BLS Employment Projections (2023-2033). Cost-of-living adjustment uses BEA Regional Price Parities (2023). Entry-level salaries reflect the 25th percentile; experienced salaries reflect the median.
IT Support Technician
Entry LevelSalary range: $46,660 - $74,620
Help Desk Analyst
Entry LevelSalary range: $46,660 - $74,620
Senior Support Technician
ExperiencedSalary range: $37,850 - $61,190
IT Manager
ExperiencedSalary range: $62,400 - $160,030
Work-Based Learning Opportunities
Work-based learning with IT departments, managed service providers, and technology support firms throughout Georgia.
Career & Technical Student Organization
Students in this pathway can participate in SkillsUSA, gaining leadership experience and competing in career-related events.
How Sage Helps Georgia CTE Programs
AI-Powered Curriculum
Generate standards-aligned lesson plans in minutes, not months
Georgia Standards Built In
Pre-loaded with Georgia's CTE standards and frameworks
Teacher Customization
Teachers personalize content while maintaining standards alignment
Ongoing Updates
Curriculum stays current as Georgia standards and industry needs evolve
Related Pathways in Georgia
Business and Technology
This pathway prepares students for careers at the intersection of business and information technology throughout Georgia's corporate and business sectors. Students develop expertise in business systems, software applications, data management, and technology-supported operations. The program combines business fundamentals with technical proficiency. Georgia's corporate headquarters in Atlanta and growing tech sector create demand for business-technology professionals. The pathway prepares graduates for positions supporting business operations or managing information systems. Curriculum covers business fundamentals, office technology systems, databases, networking basics, and business process management. Students learn to use enterprise software and understand business technology infrastructure. The pathway emphasizes both business understanding and technical capability. Students understand security, compliance, and data management. Field experiences with businesses using enterprise systems develop practical understanding. Students engage with Georgia's business and technology communities. The pathway prepares graduates for business technology support or administrative roles with advancement through certifications. Atlanta's corporate sector provides abundant career opportunities for business-technology professionals.
Business, Management & AdministrationNetworking
This IT pathway prepares students for careers managing computer networks throughout Georgia's businesses and organizations. Students develop expertise in network administration, configuration, security, and troubleshooting. The program emphasizes technical networking knowledge and practical skills. Georgia's businesses and institutions create networking career opportunities. The pathway prepares graduates for network technician positions with advancement through certifications. Curriculum covers networking fundamentals, TCP/IP protocols, network devices, configuration, troubleshooting, and network security. Students learn to maintain and secure networks. The pathway emphasizes reliability and security. Students understand network performance and optimization. Field experiences with network administration develop practical expertise. Students engage with networking professionals. The pathway prepares graduates for network technician positions and advanced networking certifications. Georgia's businesses require skilled network professionals for infrastructure management.
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